Cambra-Fierro, Jesús
Berbel-Pineda, Juan M.
Ruiz-Benítez, Rocío
Vázquez-Carrasco, Rosario
This article is maintained by: Elsevier
Article Title: Analysis of the moderating role of the gender variable in service recovery processes
Journal Title: Journal of Retailing and Consumer Services
CrossRef DOI link to publisher maintained version: https://doi.org/10.1016/j.jretconser.2012.11.008
Content Type: article
Copyright: Copyright © 2013 Published by Elsevier Ltd.